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EMAIL: sales@sur-ronelectricbikes.com

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Email

sales@sur-ronelectricbikes.com

Location

USA
IRELAND
AUSTRALIA

Common purchase queries answered

Orders and Shipping

You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information.

If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay for all delivery cost to re-deliver the order to a corrected address. We will not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer or other special circumstances.

Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 15% re-stocking fee.

While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note the refusal reason as “damaged”. If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us and the courier company immediately.

Shipping-related damages must be reported to the courier company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or claim number. Open a support ticket with Raev describing the damage, including photos and confirmation number from the courier company. Do not throw away the original packaging

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